Privacy Policy
Last updated: May 2026
This Privacy Policy sets out how Guildford Drainage Specialists collects, uses, stores and safeguards your personal information when you visit our website, get in touch with us, request a quote, become a customer, or make use of our services.
We take your privacy seriously and are committed to handling your personal data in line with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Guildford Drainage Specialists is a professional drainage business operating in and around Guildford, Surrey.
Business name: Guildford Drainage Specialists
Website: www.guildforddrainagespecialists.co.uk
Email: info@guildforddrainagespecialists.co.uk
Address: 41 Waterside Rd, Guildford GU1 1RF
For the purposes of data protection law, Guildford Drainage Specialists acts as the "controller" of personal information gathered through this website and through our business enquiries.
2. Personal Information We Collect
We may gather and process the following types of personal information:
Information you provide directly to us:
- Your name
- Business or trading name (if applicable)
- Contact telephone number
- Email address
- Postal or property address
- Details submitted via our contact or enquiry forms
- Information about your drainage issue or project
- Written messages or call records
- Payment and billing details
- Any other information you choose to share with us
Information we collect automatically when you visit our website:
- IP address
- Browser type and version
- Device type and operating system
- Pages you view on our site
- Date and time of your visit
- The source or website that directed you to us
- Approximate location
- Website usage and analytics data
- Cookie and tracking data
Information we may receive from third parties:
- Analytics providers
- Advertising platforms
- Social media platforms
- Payment processors
- Publicly available business directories
- Referral partners
3. How We Use Your Personal Information
We may use your personal information to:
- Reply to your enquiries and messages
- Prepare and deliver quotes and service information
- Carry out drainage works and associated services
- Manage ongoing customer relationships
- Track and improve website and service performance
- Send communications relating to your booking or job
- Forward marketing messages where we are legally permitted to do so
- Handle invoices and take payment
- Keep accurate business records
- Enhance our website, services and overall customer experience
- Fulfil our legal, financial and tax obligations
- Protect our business operations, systems and legal rights
- Guard against fraud, misuse or security threats
4. Our Lawful Basis for Processing
Under UK data protection law, we must have a valid lawful basis for using your personal information. Depending on the situation, we may rely on:
Contract: We may process your data where it is necessary to provide services to you, take steps before entering into an agreement, manage your account, or keep you updated on work we have agreed to carry out.
Legitimate Interests: We may use your information where doing so serves a genuine business purpose, provided those interests are not outweighed by your rights. This includes responding to enquiries, maintaining customer records, improving our services and protecting our website.
Consent: In some cases we may ask for your consent, for example for optional cookies or email marketing. You may withdraw consent at any time.
Legal Obligation: We may process your data where required by law, including for tax, accounting, regulatory or fraud prevention purposes.
5. Marketing Communications
We may send you information about our services where you have given us consent or where we are otherwise lawfully permitted to do so. You can opt out of marketing messages at any time by following the unsubscribe instructions in any email we send, or by contacting us directly. We will never sell your personal data to other businesses for marketing use.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tools to keep the site functioning, improve performance, analyse visitor behaviour and support our marketing. Types of cookies we may use include:
- Essential cookies
- Analytics cookies
- Performance cookies
- Advertising or targeting cookies
- Social media or embedded content cookies
Where the law requires it, we will request your consent before placing non-essential cookies on your device.
7. Sharing Your Personal Information
We may share your personal data with trusted third parties where there is a genuine need to do so, including:
- Website hosting and technical providers
- Email and communication tools
- Analytics and advertising platforms
- Payment processors
- Accountants and professional advisers
- IT and security providers
- Subcontractors or tradespeople assisting with service delivery
- Legal, regulatory or government authorities where required by law
We only pass on personal data where there is a valid reason and, where necessary, appropriate safeguards are in place.
8. International Transfers
Certain third-party tools or providers we use may process personal data outside of the UK. Where this is the case, we will make sure suitable protections are in place in accordance with UK data protection law, such as adequacy regulations or approved transfer mechanisms.
9. How Long We Retain Your Information
We will only keep your personal data for as long as is reasonably necessary for the purposes described in this policy. How long we retain information will depend on the nature of the data and why it was collected. As a general guide:
- Enquiry data may be held for up to 24 months from your last contact with us
- Customer records may be kept for the duration of the relationship and up to 6 years after it ends
- Financial and tax records are generally kept for a minimum of 6 years
- Marketing records are held until you unsubscribe or ask for deletion
- Website analytics data is held in line with the settings of the relevant provider
We may retain information beyond these timeframes where required by law, to settle disputes or to protect our legal position.
10. How We Protect Your Information
We take reasonable technical and organisational steps to keep your personal data secure from unauthorised access, loss, misuse, modification or disclosure. Measures we may use include:
- Password protection and access controls
- Secure cloud-based services
- Data minimisation practices
- Confidentiality obligations for staff and contractors
- Encrypted or secure communication tools
- Regular backups and security monitoring
- Limiting access to personal data wherever possible
Please note that no website, email system or online service can be completely guaranteed to be secure.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate or incomplete data
- Request that we delete your personal information
- Ask us to restrict how we use your data
- Object to our use of your personal information
- Request your data in a portable format
- Withdraw consent where our processing is based on it
- Make a complaint to the Information Commissioner's Office
To exercise any of these rights, please contact us using the details at the bottom of this policy. We may ask you to verify your identity before we act on your request.
12. Complaints
If you are concerned about how we have handled your personal data, please contact us first and we will do our best to resolve the issue. You also have the right to lodge a formal complaint with the UK's data protection regulator:
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
13. Third-Party Websites
Our website may include links to external websites or platforms. We are not responsible for the privacy practices or content of those sites and would encourage you to check their own privacy policies before providing any personal information.
14. Children's Privacy
Our website and services are not aimed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please let us know and we will take prompt steps to remove it.
15. Updates to This Policy
We may update this Privacy Policy periodically. The most recent version will always be published on our website alongside the date it was last revised. Updates take effect from the date of publication unless stated otherwise.
16. Get in Touch
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us:
Business name: Guildford Drainage Specialists
Website: www.guildforddrainagespecialists.co.uk
Email: info@guildforddrainagespecialists.co.uk
Address: 41 Waterside Rd, Guildford GU1 1RF