Terms & Conditions
Last updated: May 2026
Welcome to Guildford Drainage Specialists.
These Terms and Conditions set out the basis on which you may use our website and engage us to carry out drainage work. Please read them carefully before using our site or instructing us.
By visiting our website, making an enquiry, requesting a quote, or engaging us to carry out work, you confirm that you accept these Terms and Conditions.
If you do not wish to be bound by these Terms, you should not use our website or instruct us.
1. Who We Are
This website is operated by Guildford Drainage Specialists.
Business name: Guildford Drainage Specialists
Website: www.guildforddrainagespecialists.co.uk
Email: info@guildforddrainagespecialists.co.uk
Address: 41 Waterside Rd, Guildford GU1 1RF
Throughout these Terms, "we", "us" and "our" means Guildford Drainage Specialists. "You" and "your" means the individual or business using our website or engaging our services.
2. The Services We Offer
Guildford Drainage Specialists carries out drainage work, which may include:
- Blocked Drains
- CCTV Drain Survey
- Blocked Toilet
- Emergency Call Out
- Commercial Drainage
- High Pressure Jetting
The specific work we carry out for you will be confirmed in a written quote, proposal, order confirmation, email agreement, or other written document between us.
3. Using Our Website
You may only use our website for lawful purposes.
You must not:
- Use the site in any way that breaks any applicable law or regulation
- Attempt to gain unauthorised access to our website, systems, servers or data
- Upload or introduce viruses, harmful code or other malicious software
- Copy, reproduce or scrape website content without our written permission
- Submit false, fraudulent or misleading enquiries
- Do anything that disrupts or interferes with how the website operates
We reserve the right to restrict or block access to our website if we believe you have breached these Terms.
4. Quotes, Proposals and Agreements
Any quote we provide is valid for the period shown. Where no period is specified, quotes are valid for 30 days from the date of issue.
A binding agreement for services will be created when:
- You confirm acceptance of our quote or proposal in writing
- You sign a service agreement or schedule of works
- You make payment for the services; or
- We confirm in writing that we will be carrying out the work
We reserve the right to decline to provide services at our discretion.
5. Charges and Payment
Our charges will be set out in the relevant quote, proposal, invoice or written agreement.
Unless a different arrangement has been agreed in writing:
- All charges are payable in pounds sterling
- Invoices are due for payment within 14 days of the invoice date
- We may ask for payment in advance before any work begins
- Recurring services are invoiced monthly in advance
- All charges are exclusive of VAT unless stated otherwise
If an invoice is not paid on time, we may:
- Pause or stop providing services
- Withhold reports, access or completed work
- Charge interest and recovery costs as permitted by law
- End the services altogether
You remain responsible for any third-party costs you have approved, including equipment, permits, software or other external services.
6. Your Responsibilities
To enable us to carry out the work, you agree to:
- Give us accurate, complete and timely information
- Provide access to any accounts, systems or premises we need
- Review and sign off on work within agreed timeframes
- Ensure you have the right to provide any materials, images or data you give us
- Follow all applicable laws and regulations
- Let us know promptly about any changes that may affect the work
We will not be responsible for delays, errors or poor outcomes that result from your failure to provide information, access, approvals or materials in good time.
7. Service Standards and Outcomes
We will carry out all drainage work with reasonable care and skill.
However, you acknowledge that drainage work can be affected by factors outside our control, including the age and condition of pipework, concealed defects, ground movement, tree root damage, existing blockages, collapsed drains, weather, previous repairs, work by other parties, access limitations, and the accuracy of information you provide.
We cannot guarantee:
- The specific outcome of an inspection before it has been carried out
- That a blockage will not recur following clearance
- That drainage systems will remain fault-free after our work is complete
- That all defects will be identifiable without further investigation or specialist surveys
- That work involving public sewers, shared drains or third-party systems will be approved or actioned by relevant parties
- That work will be completed without interruption where issues arise beyond our control
Any estimates, recommendations or timescales we provide are based on available information at the time and are offered as guidance only unless confirmed in writing.
8. Third-Party Services and External Providers
Where our work involves third parties — such as water companies, local authorities, insurers, landlords, managing agents, contractors, surveyors or equipment suppliers — their own terms, requirements and timescales will apply.
You are responsible for:
- Ensuring we have the necessary access rights, permissions and approvals to carry out the work
- Obtaining consent from landlords, neighbours or managing agents where needed
- Paying any third-party fees, permit costs or inspection charges unless agreed otherwise in writing
- Meeting any requirements set by water companies, local authorities or insurers
- Ensuring that information about ownership, boundaries, shared drains, public sewers and previous works is accurate
We are not responsible for any delay, refusal, restriction, extra cost or policy change caused by any third party, water company, local authority, insurer or other external provider.
9. Information, Access and Sign-Off
We may produce drainage reports, CCTV survey findings, quotations, recommendations, photographs, schedules of work, invoices or other related documents as part of our services.
Unless otherwise agreed, you are responsible for reviewing any reports, quotations or proposed works before instructing us to proceed.
Approval may be given by email, text, phone, signed document, verbal instruction, payment of a deposit, or any other agreed method.
You are responsible for ensuring that all information you give us is accurate, complete and not misleading. This may cover the property, drainage issue, access arrangements, previous works, ownership, permissions, shared drains and known defects.
We will not be held responsible for delays, costs, errors or access issues arising from inaccurate information provided by you, or from approvals given without adequate review.
10. Intellectual Property
All intellectual property rights in our website, brand, logos, text, images, documents and other materials belong to us or our licensors unless stated otherwise.
You may use our website for your own personal or internal business purposes, but you must not copy, reproduce, alter, distribute or exploit any part of it without our written permission.
Unless otherwise agreed in writing:
- You may use final reports, quotations, photographs and survey results for your own personal or business purposes
- We retain ownership of our existing materials, methods, know-how, templates and reporting formats
- Any materials or documents you supply remain your property
- We may keep copies of reports, images, videos and job records for our own legal, insurance and record-keeping purposes
- We may use photographs or examples of completed work in our portfolio, website or marketing materials, without disclosing your personal information or property address without permission
You must not alter, misrepresent, resell or commercially use our reports, CCTV footage or recommendations without our prior written consent.
11. Confidentiality
Both parties agree to keep confidential any non-public information received from the other during the course of the working relationship.
Confidential information must not be disclosed to any third party except:
- Where it is necessary to carry out the services
- With the other party's consent
- To professional advisers
- Where required by law, regulation or a court order
This obligation does not apply to information that is already in the public domain, independently developed, or lawfully received from another source.
12. Data Protection
We handle personal data in accordance with applicable UK data protection legislation.
How we collect and use personal data through our website is explained in our Privacy Policy.
Where we process personal data on your behalf in the course of providing services, both parties may need to put in place a separate data processing agreement.
You are responsible for ensuring that any personal data, tenant details, landlord details, property information, access arrangements, drainage records or third-party contact details you share with us have been collected and disclosed lawfully.
13. Website Content
The information on our website is provided for general purposes only. It does not constitute professional, legal, financial or commercial advice.
We aim to keep our website content accurate and current, but we make no guarantee that it will always be complete, up to date or error-free.
We may update, amend or remove website content at any time without notice.
14. Links to External Websites
Our website may include links to websites operated by third parties. These links are provided for your convenience only. We do not control and take no responsibility for the content, policies, security or practices of any third-party websites.
You access any linked websites entirely at your own risk.
15. Limitation of Liability
Nothing in these Terms limits our liability where it is not lawful to do so, including for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited.
Subject to the above, we will not be liable for:
- Loss of profits, revenue, business, contracts or business opportunities
- Loss of goodwill or damage to reputation
- Loss or damage caused by pre-existing drainage defects, hidden problems, collapsed drains, tree root damage, ground movement, poor installation, previous repairs or work by other contractors
- Loss arising from public sewers, shared drains, neighbouring properties, water companies, local authorities, insurers, landlords or managing agents
- Damage resulting from inaccurate or incomplete information you provided
- Additional costs or delays caused by a lack of access, permissions, approvals or authority consent
- Indirect, special or consequential losses
- Delays or failures caused by events outside our reasonable control
Our total liability to you for any claim arising from our services will not exceed the total fees paid to us for the services giving rise to that claim, unless otherwise agreed in writing.
Nothing in these Terms affects your statutory rights if you are a consumer.
16. Cancellation and Termination
Either party may end ongoing services by giving the notice period set out in the relevant proposal or agreement.
Where no notice period has been agreed, either party may end ongoing monthly services by giving 30 days' written notice.
We may bring services to an immediate end if:
- You fail to pay an invoice when it falls due
- You breach these Terms or any other agreement between us
- You fail to provide information, approvals or access we need
- You behave in an unlawful, abusive or dishonest manner
- Continuing to work with you could harm our reputation or put us in breach of applicable law
On termination:
- All outstanding invoices become immediately due
- You must pay for all work completed up to the date of termination
- We may hold work, files or deliverables until payment is received
- Any provisions intended to remain in effect after termination will continue to do so
17. Refunds
Unless otherwise agreed in writing, fees paid for completed drainage work, call-outs, inspections, CCTV surveys, drain unblocking, repairs, reports, emergency attendance or scheduled services are non-refundable.
Where we agree to consider a refund, this will be assessed on a case-by-case basis and may be reduced to reflect work already done, time spent, labour, materials, equipment, travel and any third-party costs.
If a blockage returns or further issues are identified after we have completed work, this will not automatically entitle you to a refund — particularly where the issue is caused by pre-existing defects, collapsed pipework, tree roots, misuse, third-party works, shared drains or other matters outside our control.
This does not affect any legal rights you may have.
18. Consumer Rights
If you are engaging us as a consumer rather than in the course of a business, you may have additional legal rights, including the right to cancel in certain circumstances.
Nothing in these Terms removes or limits those statutory rights.
Where consumer cancellation rights apply and you ask us to begin work during the cancellation period, you may be required to pay for services carried out before cancellation.
19. Force Majeure
We will not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control.
This may include severe weather, flooding, storms, road closures, traffic delays, vehicle breakdowns, equipment failure, illness, staff shortages, strikes, supply issues, utility failures, restricted access, safety hazards, changes to laws or regulations, natural disasters, war, terrorism, government action, or delays caused by water companies, local authorities, insurers, landlords, managing agents or other third parties.
20. Changes to These Terms
We may amend these Terms and Conditions from time to time.
The most current version will always be available on our website, showing the date it was last updated. Your continued use of our website or services following any changes will be treated as acceptance of the revised Terms.
For existing service arrangements, significant changes will not ordinarily apply retrospectively unless agreed in writing.
21. Governing Law
These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any disputes, except where applicable law gives you the right to bring proceedings in another jurisdiction.
22. How to Contact Us
If you have any questions or concerns about these Terms and Conditions, please get in touch:
Business name: Guildford Drainage Specialists
Website: www.guildforddrainagespecialists.co.uk
Email: info@guildforddrainagespecialists.co.uk
Address: 41 Waterside Rd, Guildford GU1 1RF